Safety and Quality of Care

Van Wert County Hospital is firmly committed patient safety. This includes physical safety as well as protecting patients by minimizing the risk of hospital-borne infections and ensuring that our hospital is prepared for any emergency or disaster and inadvertent exposure to hazardous materials and wastes. We continually review our safety procedures and implement changes to further improve the safety of our patients and visitors alike.

One of the cornerstones of our safety program is patient involvement. We encourage our patients to communicate their concerns about safety and the quality of care through our Speak Up program.

S peak up if you have any questions or concerns and if you don’t understand, ask again.
P ay attention to the care you are receiving. Ask questions when you don’t understand.
E ducate yourself about your diagnosis, medical tests, and your plan of care.
A sk a trusted family member or friend to be with you if you are unable to ask questions for yourself.
K now what medications you take.
U se a health care organization that has undergone rigorous on-site evaluations.
P articipate in decisions about your treatment. You are the center of your health care team.

Anyone who has concerns about the safety or quality of care may report these concerns to management of the hospital by calling 419-238-8623 or by e-mailing info@vanwerthospital.org. Safety and quality concerns may also be reported to the Joint Commission at 1-800-994-6610 or by e-mail at complaint@jcaho.org.

Reports regarding the hospital’s quality performance is available at www.hospitalcompare.hhs.gov and www.jointcommission.org.